Refunds And Returns

Website Agreement

Refunds And Returns

Thank you for visiting us at Luckyeg !

We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition- unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. and we cannot process any products that are returned without our prior knowledge.

If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a 'Product Return' form that must be included with your package.

Defective, Damaged or Mis-shipped Items

You are qualified to get the full refund if your item(s) are defective, damaged or mis-shipped.If you believe your items were damaged during delivery, you must obtain 'Proof of Damage' documentation from your delivery carrier, which should be included in your returned package.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the goods is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Cancellation Policy

- Orders cancelled within 24 hours of payment confirmation will receive a refund of the purchase price.

- Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

- Orders cancelled beyond 48 hours after payment confirmation will be eligible fora partial refund consisting of full shipping cost and 80% of product purchase price.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Actions	Time Frames	Amount Refunded
Actions	Time Frames	Product	Shipping Cost
Cancellation	Within 24 hours of order confirmation	100%	100%
	Within 24-48 hours of order confirmation	90%	100%
	Over 48 hours, not shipped	80%	100%
	Order shipped	none	none

Return Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order.Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All Credit Card payment will only be refunded to the original Credit Card.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

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Refunds And Returns